Shipping & Returns

$12 Flat Rate Shipping Within Australia

Flat rate shipping within Australia $12.00
This includes shipping fee, handling and packaging fee.

All Murano glass jewellery you purchase will be shipped by Australia Post, registered post or Express Post depending on the urgency of the order.

We endeavor to ship customer's orders as soon as possible and normally the products are dispatched next working day as long as they are in our stock.

If some products are out of stock, it will take approximately 7 working days to shipping out. Estimated delivery time will be informed to customer when ordered items are out of stock.  In this case, we would appreciate your patient and continuous interest.

For international customer

We are also able to ship our Venetian glass jewellery to overseas. Our system will calculate and indicate shipping cost to your country when you order.

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14-Day Return Policy for Your Confident Shopping

We encourage our customers to try our products by trial ordering and inspection. All items are able to be returned within 14 days after products shipped out from our warehouse. 

This policy allows customers better confidence during online shopping.

Easy 5 Steps of Trial Order

  1. Order items you feel interested.
  2. Receive them and inspect. Enjoy having marvelous Murano glass jewellery.
  3. If, unfortunately, items are not as you expected, put them back in original packaging and send us an email within 14 days to inform of your return intention.
  4. We will verify your order and then you can send it back to us. (postage to be covered by customers)
  5. We will inspect the items to be in original condition and make full refund of your canceled order.
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